Anytime allows siblings to be linked under a parent's account, making it easier to manage appointment scheduling from the practice's side, and credentials management and appointment accessibility from the patient's.
PROSĪnytime Pediatrics boasts several features that make it an excellent telemedicine choice for pediatric practices. In addition, they are constantly looking for ways to improve their product, which shows that they listen to customers' requests/complaints. The pros outweigh the cons, and the devs have worked hard to address the issues that do exist. Overall, we are happy with Anytime Pediatrics. Initially the video image of the patient was fairly small and we had technical issues with some dropped calls but both this have been addressed and improved in the short 5 months that we have been a customer. The future vision that Anytime Pediatrics will interface with our EMR sealed the deal. Knowing that the Anytime Pediatrics continues to evolve from the practical vision of a Pediatric Emergency Medicine physician who knows the needs of our industry is a huge plus. They have been able to provide exceptional Customer Service despite the whirlwind that the COVID pandemic placed on their business.
PROSĪnytime Pediatrics is very user friendly and had helpful training sessions and resources available to us when first implementing. Anytime Pediatrics is a model in performing Customer Service. But now the staff all know and are comfortable contacting support. My staff used to come to me with concerns - thinking that I would have more impact on getting results. I think every ticket we have logged has been addressed, and usually solved, on the same day. You don't get a bot email that says you will receive a response in 3-5 business days. You never get the impression that your concern isn't relevant or that your ticket went into an abyss. I can't say enough about how responsive we feel the Support Team has been. The platform continues to improve, technical issues continue to be fewer but the most gratifying has been the exceptional Customer Support. We have been very satisfied with our experience with Anytime Pediatrics.
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